Requirements
Warranty conditions for Aconatic products
1. The 3-year warranty is only for the screen of TV Smart, screen size 32 inches or more, but does not include peripherals. and various accessories Since the date of purchase (Refer to the date of purchase from the proof of receipt) Year 1 guarantees both service fees and spare parts. Year 2 and Year 3 only guarantee the screen, not including spare parts, service fees and transportation costs which are required to replace the screen. The customer must pay after the 1 year warranty period expires. The customer must bring the warranty card. or receipt Come along every time to receive service
2. When wanting to use warranty rights, customers must present the warranty card and proof of purchase. (receipt / original product sales invoice) only with stores or distributors of the company. Evidence of sales with complete text and no significant alterations to be used as evidence of the date of product purchase on the date of continued service. employees every time if they are unable to comply with the above requirements The starting date for counting the warranty period is based on the product manufacturing date.
3. For products with special conditions: sold according to the actual product condition. Only scratches, bends, dents, breaks, etc., are guaranteed only in terms of functionality. For display products or products on sale Machine body, screen And other spare parts are guaranteed for 6 months without being able to request a replacement in any case.
4. The company reserves the right to charge for spare parts and services if the damage is not caused by the quality of the product.
5. The company guarantees the product only in cases where the defective condition is caused by a fault in the machine due to a manufacturing error.
6. The company has the right to charge service fees and travel expenses for out-of-warranty products according to their defective condition. Even in cases where the malfunction is not initially detected.
7. If the product has a problem, please send it for repair at Aconatic's service center or appointed service center only. You can check the service center near you by clicking this link: https://aconatic.com/aconatic/service-center
8. The company does not charge transportation fees. In the case of home service During the warranty period, only participating products are included. You can inquire about service conditions at 029545281-3 press extension 104-109, ID LINE:@acocare
9. Authorities reserve the right to refuse to install equipment in inaccessible areas. Dangerous area or problems encountered in connection cases and external insulating materials that are not caused by the product.
10. The company reserves the right to change product warranty conditions without prior notice.

The company reserves the right to “exclude” product warranty in the event
1. Damage resulting from an accident Misuse, testing, demonstration, improper maintenance, installation, modification or modification. or negligence resulting from a misunderstanding of the usage steps specified in the product's manual. or negligence of customers or third parties
2. Damage resulting from liquid or food spilled on the product. or natural disaster Which causes malfunctions and damage caused by external factors, natural disasters and the environment such as foreign material residues, sweat, liquids, food, humidity, lightning, unstable electrical currents, earthquakes, floods, external peripherals. or using the wrong type of voltage
3. General wear and tear with age, corrosion, rust, or stains. and dangers from animals Insect bites cause damage.
4. Scratches, cracks, breaks, and damage on the surface. with the machine and monitor, as well as internal and external components that are caused by customer use
5. Claims for damages for missing components beyond 7 days from the date of product purchase.
6. Any components which was replaced by a part that was not sold or approved by the company. or products that have been disassembled Passed repairs by any employee which is not from the company
7. The product serial number has been altered, crossed out, deleted, or destroyed, and the warranty card has been altered. or deleted in any case
8. Abnormal symptoms caused by failure to maintain and clean in a timely manner. Make the equipment inside the machine dirty and/or Non-standard or incorrect installation, use of non-standard or sized plugs or electrical wires and cutouts, etc.
9. The product label has been altered, deleted, crossed out, lost or destroyed and/or the warranty card has been altered. or deleted in any case
10. For products with special conditions: Products sold as is. By damage from the functionality of the device from the date of purchase, free gifts that are not products of the company It will not be covered by the warranty conditions.
11. Filling in correct or true information will allow the warranty verification to be correct.
12. The Company has a policy regarding personal information. Privacy Policy